Flow handles it.
Standard faucet repair in a covered ZIP → booked.
Meet FlowFix
A small plumbing business.
A smarter way to run it.
FlowFix Plumbing is an owner-operated plumbing business serving customers throughout Phoenix. Mike Carter built FlowFix around a simple idea:
Customers should be able to get help without waiting for the plumber to stop working.
The challenge wasn't the plumbing. It was everything happening around the plumbing:
- Phone calls
- Customer questions
- Job qualification
- Scheduling
- Rescheduling
- Emergency requests
- Appointment reminders
- ETA questions
That is where Flow comes in.
1
Plumber · every job
On the jobMeet Mike
Meet Mike
Mike Carter · Owner · FlowFix Plumbing
Mike is the person customers actually want on the job — the plumber diagnosing the problem, fixing the leak and getting the work done right.
But when you're working alone, every phone call can interrupt the job in front of you. Flow was created to handle the coordination around the work.
Flow handles the front desk.
Mike handles the plumbing.
What Flow does
From customer request to completed job.
- 01
Customer asks
- “My kitchen sink is leaking. Can someone come tomorrow?”
- 02
Flow understands
- Service
- Location
- Urgency
- Photos
- Preferred time
- 03
Flow checks
- Service area
- Availability
- Job duration
- Travel buffer
- 04
Flow acts
- Offers suitable times
- Books appointment
- Collects deposit
- Sends confirmation
- 05
Mike works
- The job is ready when Mike is.
Why Flow exists
Without Flow → With Flow
Without Flow
- Missed calls
- Manual scheduling
- Customer follow-ups
- Rescheduling interruptions
- ETA questions
- Emergency coordination
With Flow
- Requests captured
- Jobs qualified
- Appointments booked
- Customers updated
- Routes organized
- Exceptions escalated
Flow doesn't replace Mike
Not everything should be automatic.
Flow handles routine coordination independently. But unusual jobs, emergencies and situations requiring human judgment are escalated to Mike — they land in the Command Center's Needs Attention queue.
Flow prepares the next step for Mike.
Reschedule request → Flow drafts the new slot.
Mike makes the decision.
Water spreading fast → sent to Needs Attention.
Phoenix
Proudly serving
Phoenix.
FlowFix Plumbing serves residential customers across selected Phoenix ZIP codes.
10Phoenix ZIP zones — all connected
Tap any zone to see Mike’s route from the hub
Tap any zone to see Mike’s route from the hub
FlowFix / coverage atlas
Service available
Illustrative coverage map
Selected zone / 85016
Camelback East
Mike’s home base